Answers for busy Australian crews

Most teams are live in under 30 minutes. Invite your crew, upload existing cards with a quick photo, and everyone has a digital wallet ready for the next induction.

No. Workers snap a photo, confirm the details we auto-detect, and share from their phone. We include short onboarding videos and an in-app checklist for first-time users.

Yes. The Starter plan is free forever for individual workers and subcontractors, so you can invite partners without worrying about extra seats.

Site Passport automatically flags approaching expiries, sends push/email reminders, and highlights who is falling out of compliance in your dashboard.

Every Team plan starts with a 14-day free trial - no credit card required. Explore dashboards, reports, and multi-site controls before you commit.

Activate your trial during the promotion window and your first paid month is automatically discounted by 50%. Cancel anytime before the trial ends to avoid charges.

Yes. Annual billing delivers extra savings for Team plans, and Enterprise customers can pay via invoice aligned to procurement cycles.

Absolutely. Upgrade, downgrade, or cancel from the billing portal in seconds. We prorate unused time automatically.

Yes. The Team dashboard shows who is compliant today, who has upcoming expiries, and which projects need attention so you can act before crews arrive.

Import workers via CSV, send branded invites, or let supervisors bulk upload cards on their behalf. Most enterprise rollouts onboard 100+ workers in a single afternoon.

We provide secure share links, QR codes, and API access for enterprise so you can plug Site Passport into existing induction kiosks or access control workflows.

Yes. Supervisors can capture documents on behalf of workers, assign them to projects, and maintain an auditable record of who uploaded what.

All data stays in Australian data centres with redundancy across regions. We never offshore your records.

Credentials are encrypted at rest and in transit. Access is logged, permission-based, and can be revoked instantly. Admins can export an audit trail on demand.

Yes. Enterprise features include SSO/SAML, granular roles, and bespoke data retention policies to align with ISO, Rail, and Government frameworks.

Starter users receive community and email support. Team plans add priority email with sub-24-hour response times, and Enterprise customers receive a dedicated success manager.

Yes. We deliver guided onboarding, toolbox talks, and admin training for Team and Enterprise plans so your rollout sticks from day one.

The mobile apps cache cards locally, so workers can present credentials even without reception. Sync happens automatically once they are back online.